6a. What is the exchange and return policy of BEAUTY&YOU?
Customers can return the unopened, unused or defective merchandise for a full refund or exchange for other merchandise within 30 days of purchase at any BEAUTY&YOU stores located in Hong Kong International Airport.
Original sales receipt must be presented in all cases, as proof of purchase in BEAUTY&YOU stores. Transaction record in customer’s mobile phone screen or bank statement is NOT a valid proof of purchase.
Returned merchandise must be in the original conditions as when purchase, including the brand packaging (seals and tags) and it must be all brand new with no sign of wear and tear.
For merchandise exchange, the value of item exchanged must be of equal or higher value. Customer will have to pay the price difference.
The refund will be made using the same payment method used to purchase the merchandise.
BEAUTY&YOU will be ONLY responsible for the shipping costs or bank fees charged by the customer’s bank that may apply in connection with defective merchandise, wrong merchandise given, or other fault of BEAUTY&YOU. BEAUTY&YOU will not be responsible for any loss or damage during shipment.
Used cash/discount coupons will not be returned to customers in all cases.
All returns and exchanges will be assessed on a case-by-case basis. BEAUTY&YOU may revise these terms and conditions at any time without prior notice. If any dispute arises, BEAUTY&YOU’s determination shall be final. Where these terms and conditions are available in Traditional and/or Simplified Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy among the versions.
The above exchange and return policies only apply to purchases at physical BEAUTY&YOU stores in Hong Kong International Airport. For merchandise purchased in HKairportshop.com, please refer to the terms in: https://www.hkairportshop.com/en_hk/return-policy
For more information regarding your purchase, please write in to [email protected]