FAQs

1. General Enquires
1a. What does it mean to shop “duty free”?
Shopping duty free allows international travelers to conveniently purchase goods in a foreign country for personal use without having to pay some or all local duties and taxes in that country. Purchases may still be subject to duties and taxes at your final destination if they exceed your duty free allowance.
1b. What documents will I need to show to shop duty free at the airport?
Simply present your valid boarding pass each time you make a purchase to enjoy all privileges of shopping duty free.
1c. Can passengers bring liquid items purchased at BEAUTY&YOU onto their departing flight?
Generally passengers can take liquid items purchased at shops, located beyond the security screening check points, at BEAUTY&YOU onto their departing flight. However, if such passengers are taking United State or Australian bound flights or have to transfer to another flight at the next port of call, they should check with their airlines on the requirements for carriage of liquid purchases. Check airlines contact information here.

NOTE: Individual destinations or airlines may have different requirements on the carriage of liquids, aerosols and gels. Please check with your airlines or travel agents in advance.
2. Operating Hours
2a. Where are BEAUTY&YOU stores located at and operating hours?
BEAUTY&YOU stores are located at Terminal 1 at the Hong Kong International Airport. View the store locations and operating hours here.
3. Brands & Products
3a. What duty free products are available for purchase at BEAUTY&YOU stores?
BEAUTY&YOU stores offer a wide selection of Cosmetics & Perfumes, Fashion Accessories including leather bags, fashion watches, sunglasses, accessories etc from the world’s leading brands.
3b. What Cosmetics & Perfumes and Fashion Accessories brands does BEAUTY&YOU carry?
To view a complete list of brands, please click on our “Brands” tab, located at the top of the page or click here.
3c. Are all brands available in all stores?
Due to space restrictions, we are unable to stock all brands in every store. To view the store directory, click here.
3d. Can I buy from this website?
You can pre-order a selection of our products before your trip and collect at the Hong Kong International Airport on the HKairportshop.com. Visit the HKairportshop website now.
4. Promotions
4a. How can I find out more about the BEAUTY&YOU promotions?
You can refer to our “Promotions” tab on the website or follow us on our social media accounts (Facebook, Weibo, WeChat) or sign up for our online e-newsletter to receive the latest news and promotions.
4b. How do I sign up for the online e-newsletter?
You can sign up here for our online e-newsletter to receive the latest news and promotions.
4c. How do I unsubscribe from the online e-newsletter?
You can unsubscribe by clicking on the unsubscribe link on our online e-newsletter.
4d. Why do you need my personal and contact details for contests and promotions?
We will require your contact details for the purpose of contacting the winners of our marketing promotions and contests and if you choose to be updated with our special offers, and promotions by email or text messages. Please read our Privacy Policy terms and conditions here.
5. Payment & Services
5a. Can I reserve/store my items and pick up upon arrival?
Yes. You may purchase at BEAUTY&YOU before your flight and collect the products upon arrival at the BEAUTY&YOU store at the Arrival Hall. Please click here for more details about the service.

Or you may order on HKairportshop.com before you fly and collect upon arrival at the HKairport Shop Concierge. Please click here for more details about the service.
5b. Can I email in a list of items to reserve prior to departing and pick up at the stores?
We currently do not offer this reservation service. You may order on HKairportshop.com and collect at the HKairport Shop Concierge. Please click here for more details about the service.
5c. What are the modes of payment accepted at BEAUTY&YOU
You may pay cash or with the following payment modes: Visa, American Express, MasterCard, Diners, JCB, CUP, Alipay, WeChat Pay etc.
5d. What currency can I use at BEAUTY&YOU?
BEAUTY&YOU stores accept Hong Kong Dollars, US Dollars and major currencies. However, we do not accept coins.
5e. May I use Hong Kong International Airport cash coupons?
Hong Kong International Cash Coupons can be used. The expiry date of each cash coupon may be found on the back of the coupon.
6. Exchange & Refund Policy
6a. What is the exchange and return policy of BEAUTY&YOU?
Customers can return the unopened, unused or defective merchandise for a full refund or exchange for other merchandise within 30 days of purchase at any BEAUTY&YOU stores located in Hong Kong International Airport.

Original sales receipt must be presented in all cases, as proof of purchase in BEAUTY&YOU stores. Transaction record in customer’s mobile phone screen or bank statement is NOT a valid proof of purchase.

Returned merchandise must be in the original conditions as when purchase, including the brand packaging (seals and tags) and it must be all brand new with no sign of wear and tear.

For merchandise exchange, the value of item exchanged must be of equal or higher value. Customer will have to pay the price difference.
The refund will be made using the same payment method used to purchase the merchandise.

BEAUTY&YOU will be ONLY responsible for the shipping costs or bank fees charged by the customer’s bank that may apply in connection with defective merchandise, wrong merchandise given, or other fault of BEAUTY&YOU. BEAUTY&YOU will not be responsible for any loss or damage during shipment.

Used cash/discount coupons will not be returned to customers in all cases.

All returns and exchanges will be assessed on a case-by-case basis. BEAUTY&YOU may revise these terms and conditions at any time without prior notice. If any dispute arises, BEAUTY&YOU’s determination shall be final. Where these terms and conditions are available in Traditional and/or Simplified Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy among the versions.

The above exchange and return policies only apply to purchases at physical BEAUTY&YOU stores in Hong Kong International Airport. For merchandise purchased in HKairportshop.com, please refer to the terms in: https://www.hkairportshop.com/en_hk/return-policy

For more information regarding your purchase, please write in to [email protected].
6b. Refund or exchange is not applicable in following conditions:
The returned merchandise has been used or original packaging/wrapping has been damaged.

The returned merchandise is a free gift, giveaway or tester.

The returned merchandise is selected sale promotion items.

The customer has redeemed promotion coupons from the purchase (e.g. Airport Authority issued cash/discount coupons).

The refund or exchange is more than 30 days of the purchase date.

There is insufficient information or evidence to show the merchandise is damaged prior to purchase.

The proof of purchase is not accompanied.

Any confiscated merchandise due to non-compliance with liquids, aerosols and gels (LAGs) restriction of the destination or connection country.

It is customer’s sole responsibility to be aware of such restriction and penalty.
6c. How can I contact BEAUTY&YOU?
You may write to [email protected].
7. HKairportshop.com
7a. What is HKairport Shop?
The HKairport Shop is a new one-stop, airport-based online shopping platform. Created to offer an enjoyable shopping experience, the site features a wide selection of products from around the world. Please click here for more details about the service.
7b. Are the prices on HKairportshop.com the same as the physical stores?
Yes, the retail price is the same, unless HKairportshop.com is having an online exclusive promotion.